Shipping and return policies for Dr. Ghoul

Shipping Info

DOMESTIC SHIPPING POLICY:

Shipment processing time

All orders are processed within 3 business days, which does not include weekends or holidays, unless otherwise noted.

Shipments or deliveries will not occur on weekends or holidays. Delays may occur if Dr. Ghoul experiences a high volume of orders or if product availability becomes delayed. If product availability becomes delayed, it may slow the processing of your order by 2 to 4 weeks.

*Dr. Ghoul is not responsible for delays caused by the shipping company, USPS, or any unforeseeable circumstances, such as strikes, war, and severe weather.


Dr. Ghoul will ship to P.O. Boxes and APO/FPO addresses.


Dr. Ghoul ships only by USPS Priority so the customer can be provided a shipment confirmation and order tracking capability through the USPS. Customers can expect a confirmation email when the package has shipped, along with an included order tracking #.

Dr. Ghoul is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Additionally, orders placed in the store that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.



INTERNATIONAL SHIPPING POLICY:

Dr. Ghoul will ship to international countries via USPS. However, there is an extra charge that will be added to the order for international shipping.



Damages

Dr. Ghoul is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at the listed email below to file a claim. Please save all packaging material and damaged goods before filing a claim.

Return Policy

Dr. Ghoul will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 90 days of purchase for shipments outside of the United States).

Dr. Ghoul will not accept for return or exchange any packaged non-wearables including CDs, DVDs, or videos once opened.

There are no refunds, returns or exchanges for digital downloads: all sales are final.

All returns and exchanges must first be approved by Dr. Ghoul. Please contact us with additional details before returning any item(s) so we can inform you of your returns/exchange options.



Posters & Limited-Edition Items

Posters are sold as-is. No refunds. No returns.

Limited Edition items will only be exchanged or refunded at the sole discretion of Dr. Ghoul.



Returns/Refunds

Shipping and Handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source.

Return postage: Postage for returns/exchanges is paid by you, the customer. If you are returning damaged or defective merchandise, Dr. Ghoul will pay the cost of return shipping. Please contact us with any questions.

Returns lost in the mail: Dr. Ghoul cannot issue refunds for merchandise not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.

Send returns/exchanges to:

JC Greening
119 Dogwood Lane
Duncan, SC 29334
USA

Be sure to include a note with your order. Please contact us at bigbaddaddywolf@gmail.com with any questions you may have.